eApartment Village Privacy Policy

Last updated: December 1, 2025

Welcome to eApartment Village (“eApartment Village,” “we,” “us,” or “our”). We care about your privacy and want you to understand how we collect, use, and share your information when you visit our website, use our apps, or interact with our services (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

1. Who We Are & How to Contact Us

eApartment Village is a community and commerce platform designed for residents, property managers, and local businesses in multifamily apartment communities.

If you have questions or requests about this Privacy Policy or your personal information, you can contact us at:

Email: Privacy@eApartmentLife.com
Mailing Address: 1500 N. Grant Street #5343 Denver, CO 80203

2. Information We Collect

We collect information in three main ways: (1) information you provide to us, (2) information we automatically collect, and (3) information from third parties.

2.1 Information You Provide

  • Account Information: Name, email address, phone number, password, unit/apartment number, property affiliation, and other profile details you choose to provide.

  • Resident & Community Data: Your participation in group-buying programs, event sign-ups, promotions you claim, preferences, interests, and feedback.

  • Payment & Transaction Information: When you make purchases (for example, group orders, subscriptions, promotions), we collect payment-related information (processed via a third-party payment processor) and transaction history.

  • Communications: Messages you send to us (support inquiries, feedback) and communications you send or receive through our platform (for example, with property managers or participating businesses).

  • Surveys, Promotions & Contests: Information you provide when you respond to surveys, enter promotions, or participate in special offers.

2.2 Information We Collect Automatically

When you use our Services, we may automatically collect:

  • Device & Usage Information: IP address, browser type, device type, operating system, unique device identifiers, pages you view, links you click, the referring/exit pages, and the dates and times of your visits.

  • Log & Analytics Data: Usage metrics and analytics to help us understand how people use eApartment Village (for example, which offers are most popular, what features are used most often).

  • Location Information: Approximate location based on your IP address or, if you enable it, your device’s location services to help show relevant offers and services in your area.

2.3 Information from Third Parties

We may receive information about you from:

  • Property Managers / Landlords: Confirmation of residency, unit information, building or community details related to eligibility for certain offers or programs.

  • Local Businesses & Partners: Information about promotions you redeemed, orders you placed, or services you used via our platform.

  • Analytics & Marketing Partners: Aggregate and usage-level data to help us improve our Services and marketing.

We treat all of this information as “Personal Information” when it can reasonably be used to identify you.

3. How We Use Your Information

We use your information for purposes including, but not limited to:

  1. Providing and Maintaining the Services

    • Creating and managing your account

    • Facilitating group orders, bulk buying programs, promotions, and other resident benefits

    • Processing payments and transactions

    • Providing customer support

  2. Improving and Personalizing the Experience

    • Understanding how residents, property managers, and businesses use the platform

    • Personalizing offers, recommendations, and content based on your community, preferences, and usage

    • Developing new features and services

  3. Communications

    • Sending you service-related messages (for example, account notices, transaction confirmations, policy updates)

    • Sending marketing and promotional communications (where allowed by law and your preferences), such as new offers, partner promotions, and community updates

    • Responding to your inquiries and support requests

  4. Security and Fraud Prevention

    • Protecting the integrity and security of the Services

    • Detecting, preventing, and responding to fraud, abuse, and other harmful activity

  5. Legal, Compliance, and Business Purposes

    • Complying with legal obligations and enforcing our Terms of Use

    • Protecting our rights, property, users, and the public

    • Supporting business transfers such as mergers, acquisitions, or asset sales

4. Legal Bases for Processing (If You Are in the EEA/UK)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), we process your personal information under the following legal bases:

  • Contract: To provide the Services you request (e.g., creating an account, processing orders).

  • Legitimate Interests: To improve the Services, prevent fraud, and promote our business (where these interests are not overridden by your rights).

  • Consent: For certain marketing activities and use of cookies/trackers, where required.

  • Legal Obligation: To comply with applicable laws and regulations.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies (such as pixels and local storage) to:

  • Remember your preferences and settings

  • Keep you logged in

  • Analyze site traffic and usage

  • Measure the effectiveness of promotions and marketing campaigns

You can control cookies through your browser settings and certain opt-out tools, but disabling cookies may affect some features of the Services.

6. How We Share Your Information

We may share your information with:

  1. Property Managers & Landlords

    • To confirm residency, provide community-level insights, manage resident programs, and administer promotions or group orders associated with a specific property or community.

  2. Local Businesses & Service Providers

    • To fulfill orders and promotions (for example, restaurants, retailers, delivery partners, and other vendors that participate in group-buying or offer resident-exclusive deals).

  3. Service Providers & Vendors

    • Companies that help us run our business and Services, such as:

      • Payment processors

      • Hosting providers

      • Customer support and communication tools

      • Analytics and marketing providers
        These providers may only use your information to perform services on our behalf and under appropriate confidentiality obligations.

  4. Affiliates and Corporate Transactions

    • Our affiliates, subsidiaries, and related entities

    • In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, your information may be transferred as part of that deal.

  5. Legal and Safety

    • When required by law, legal process, or government request

    • To protect the rights, property, or safety of eApartment Village, our users, partners, or the public

We do not sell your personal information in the traditional sense (for money consideration). Where “sale” or “sharing” has a broader definition under applicable law, we will comply with those requirements and provide you with appropriate rights and disclosures.

7. Third-Party Links & Services

Our Services may contain links to third-party websites, apps, or services that are not controlled by eApartment Village (for example, local business sites, payment providers, or partner offers).

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with any personal information.

8. Data Retention

We retain your personal information for as long as:

  • You maintain an account with us

  • We need it to provide the Services

  • It is necessary for our legitimate business interests (for example, to maintain records, resolve disputes, or enforce agreements)

  • We are required by law to retain it

When we no longer need your information, we will delete or de-identify it in accordance with applicable law.

9. Security

We use reasonable technical and organizational safeguards designed to protect your personal information against unauthorized access, loss, misuse, or alteration.

However, no system is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

10. Children’s Privacy

Our Services are not intended for children under 13 (or other minimum age as required by applicable law), and we do not knowingly collect personal information from children under that age.

If we learn that we have collected personal information from a child without appropriate consent, we will take steps to delete such information. If you believe a child has provided us with personal information, please contact us at Privacy@eApartmentLife.com.

11. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, such as:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request that we correct inaccurate or incomplete information.

  • Deletion: Request that we delete your personal information, subject to certain exceptions.

  • Restriction / Objection: Request that we restrict or object to certain processing of your information.

  • Portability: Request a copy of your information in a structured, commonly used, and machine-readable format.

  • Opt-Out of Marketing: Opt out of receiving marketing or promotional emails by using the unsubscribe link in those messages or contacting us.

California, Colorado, and Other U.S. State Privacy Laws

Residents of certain U.S. states (such as California, Colorado, etc.) may have additional rights, including:

  • The right to know what categories of personal information we collect, use, and disclose.

  • The right to opt out of certain types of “sales” or “sharing” of personal information (as defined under state law).

  • The right not to be discriminated against for exercising your privacy rights.

To exercise any of these rights, please contact us at Privacy@eApartmentLife.com. We may need to verify your identity before completing your request.

12. International Transfers

If you access the Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers are located. These countries may have data protection laws different from the laws of your country.

Where required, we will take appropriate measures to protect your information consistent with applicable laws.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.

When we make material changes, we will update the “Last updated” date at the top of this page and may provide additional notice (such as by email or through the Services).

Your continued use of the Services after any changes indicates that you accept the updated Privacy Policy.

14. How to Contact Us

If you have questions, comments, or concerns about this Privacy Policy or our privacy practices, you can contact us at:

Email: Privacy@eApartmentLife.com
Mailing Address: 1500 N. Grant Street #5343 Denver CO  80203

We will do our best to respond to your request promptly.

 

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